Mystery Shopper Programme
Archimedes Services Mystery Shopping Programmes are far more detailed that what you may expect.
We can cover all job roles including:
- CCTV
- Concierge
- Door Supervision
- Security Officer
- Events Staff
- Management
Our bespoke programme covers all aspects of your Security team’s areas including:
- Security staff and their expected on the job knowledge
- Legislation awareness of security personnel
- Staged scenarios
- Staff and Managerial competency audits
- Observation and vigilance checks
- Customer Service Audits
There is no ‘one size fits all’ Mystery Shopper/Audit programme. We create unique, flexible and bespoke programmes for each and every client, all of which are underpinned by:
- Genuine feedback
- Understanding the experience
- Insight and Analysis
- Engagement and Action
The interactions between frontline staff and customers define a business or brand and, in today’s competitive world, having a detailed understanding of these interactions has never been more important. Customer Experience Reports provide a balance of qualitative and quantitative feedback – giving frontline teams the opportunity to understand the experience of their customers and the impact of their actions and form a solid base as a training tool. Archimedes can develop a bespoke programme of training and development in order for YOU to be head and shoulders above the competition.
