Mystery Shopper Programme

Archimedes Services Mystery Shopping Programmes are far more detailed that what you may expect.

We can cover all job roles including:

  • CCTV
  • Concierge
  • Door Supervision
  • Security Officer
  • Events Staff
  • Management

Our bespoke programme covers all aspects of your Security team’s areas including:

  • Security staff and their expected on the job knowledge
  • Legislation awareness of security personnel
  • Staged scenarios
  • Staff and Managerial competency audits
  • Observation and vigilance checks
  • Customer Service Audits
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There is no ‘one size fits all’ Mystery Shopper/Audit programme. We create unique, flexible and bespoke programmes for each and every client, all of which are underpinned by:

 

  • Genuine feedback
  • Understanding the experience
  • Insight and Analysis
  • Engagement and Action

The interactions between frontline staff and customers define a business or brand and, in today’s competitive world, having a detailed understanding of these interactions has never been more important. Customer Experience Reports provide a balance of qualitative and quantitative feedback – giving frontline teams the opportunity to understand the experience of their customers and the impact of their actions and form a solid base as a training tool. Archimedes can develop a bespoke programme of training and development in order for YOU to be head and shoulders above the competition.

need more information?

For further advice on this or any other course, please contact us below

01942 260 168

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