Mystery Shopper Programme

Archimedes Services Mystery Shopping Programmes are far more detailed that what you may expect.

We can cover all job roles including:

  • CCTV
  • Concierge
  • Door Supervision
  • Security Officer
  • Events Staff
  • Management

Our bespoke programme covers all aspects of your Security team’s areas including:

  • Security staff and their expected on the job knowledge
  • Legislation awareness of security personnel
  • Staged scenarios
  • Staff and Managerial competency audits
  • Observation and vigilance checks
  • Customer Service Audits

There is no ‘one size fits all’ Mystery Shopper/Audit programme. We create unique, flexible and bespoke programmes for each and every client, all of which are underpinned by:

  • Genuine feedback
  • Understanding the experience
  • Insight and Analysis
  • Engagement and Action

The interactions between frontline staff and customers define a business or brand and, in today’s competitive world, having a detailed understanding of these interactions has never been more important.

Customer Experience Reports provide a balance of qualitative and quantitative feedback – giving frontline teams the opportunity to understand the experience of their customers and the impact of their actions and form a solid base as a training tool.

Archimedes can develop a bespoke programme of training and development in order for YOU to be head and shoulders above the competition.


For a no obligation, confidential chat, please contact our Managing Director, Mark Prendergast, at mark@archimedesservices.com or directly on 07515 711 370.