HABC Level 2 Award in Conflict Management (QCF)

Conflict Management Training will help your staff to gain confidence and practice in maintaining composure to effectively handle a potentially aggressive conflict situation in a calm, positive manner.

The accredited qualifications offered by Archimedes in this subject are as follows:

  • HABC Level 2 Award in Conflict Management (QCF)
  • HABC Level 3 Award in the Delivery of Conflict Management Training (QCF)

HABC Level 2 Award in Conflict Management (QCF)

This accredited qualification meets the requirements of anyone with a customer-facing role who deals with service users or the general public. It is also relevant to those who would like a better understanding of the prevention of conflict, giving them more confidence in dealing with situations as they arise.

This qualification is generic and can be applied to a wide range of learners and sectors.

Benefits of the Qualification

Subjects covered by the Conflict Management qualification include legislation, clear communication, proactive service delivery, situation assessment and managing unrealistic expectations. There are a number of benefits for businesses in entering employees for this qualification, one of which is improved customer service levels.

Following the completion of this award the learner will know how to:

  • communicate to solve problems and reduce the potential for conflict
  • identify the factors that influence human responses in conflict situations
  • assess and reduce risks in conflict situations
  • communicate effectively and de-escalate conflict in emotive situations
  • use good practice after conflict situations

HABC Level 3 Award in the Delivery of Conflict Management Training (QCF)

This accredited qualification has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training. Individuals taking this qualification will already have completed a training qualification, for example Level 3 or Level 4 Preparing to Teach in the Lifelong Learning Sector.

This qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role. It also meets the requirements of the Security Industry Authority for those delivering the licence to practice qualifications which include scenario-based conflict management training.

Subjects covered include how communication can be used to solve problems and reduce the likelihood of conflict, factors that influence human responses in conflict situations and how to reduce risks. It also covers good practice to follow after conflict situations.


For further advice or to book on this or any other course please contact us on 01942 260168 or fill out the Booking Form here.